Job Description
Our client is a startup offering a cutting-edge SaaS platform. They aim to transform how organizations worldwide handle equipment procurement. Integrating logistics, service, advice, and financial handling into a single platform, they provide a robust solution for buying, shipping, supporting, and retrieving equipment globally. As they rapidly grow, we invite you to join them on this exciting journey. The position is based in Nicosia and will be working closely with their teams in Israel and other global locations.
Job Overview:
We are seeking a customer-focused Customer Support Representative to join our clients’ global team. The successful candidate will be responsible for handling customer inquiries, troubleshooting issues, ensuring a high level of customer satisfaction, and providing operational support for the supply chain process.
Key Responsibilities:
Customer Interaction:
- Respond to customer inquiries in a timely and professional manner via various channels, such as Intercom, email, Slack, and our platform.
- Provide clear and concise information to customers regarding ETAs, updates, and requirements.
- Maintain a high level of customer satisfaction by ensuring prompt and accurate responses.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Provide regular updates on customer issues and resolutions to the team.
- Ensure all customer interactions and resolutions are accurately documented.
Operational Support:
- Provide operational support for the supply chain process, including opening service orders, updating statuses, and pushing for timely answers.
- Share feedback and insights from customer interactions to help enhance our products and services.
Preferred Qualifications:
- 2+ years of experience in a customer support role, preferably in SaaS or logistics.
- Experience with CRM and project management software (e.g., Intercom, Asana, Zendesk, Jira).
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Adaptable and comfortable in a fast-paced startup environment.
- Strong problem-solving skills and attention to detail.
- Excellent written and spoken English.
- Ability to multitask and manage time effectively.
